Frequently asked questions
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
We do not currently support this feature. We build themes based on default templates. So, if you want to see your purchase bill, you can find out more about third-party plugins. Hope it will be helpful for you
We offer store credit or coupons to any unsatisfied customer up to 7 days after the delivery of the product, no questions asked. If there is any question about product quality or mistake from our side (e.g., wrong size/colored dress delivered), we offer return shipment and refund your money in the form it was paid. However, if there is any mistake from customer side (e.g., wrong size was chosen), we are unable to offer return shipment. Valued customer should send the product to rubiyas.com. In the later case, we would be happy to issue store credit or coupon if the return policy is met. See more on Return and Refund.
Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify.If it is not possible to restock the item, we will remove it from the website.
Although we would love to receive your order, we currently cannot ship outside of the countries where our online shop is open. However, we are constantly expanding, and aim to reach even more countries in the future, for your full satisfaction!
Contact us for any questions
Address: 18 Bank Swallow Cres,
Kitchener, ON N2P 0J7